Whilst we are proud to offer our customers free shipping, please note that prior to dispatch, the following processing times may apply:

Apple Products: Currently seeing extended dispatch times as a result of delayed supply.
Proper iPad/iPhone Accessories: 1 - 2 days processing time unless noted otherwise on product page.

Standard ground shipping (untracked) is offered at no cost on all orders, regardless of delivery destination. We also offer express shipping (trackable) for an additional fee. Express shipping options and associated fees are calculated during checkout based on real time shipping rates.

Proper orders are shipped via Toll, StarTrack, Couriers Please and Australia Post.
It is important to note that our standard (free) shipping service may not include any tracking information, and delivery times can vary.
If you are not satisfied for any reason, we will be happy to provide a full refund (excluding shipping) for any unused and non-customized products for up to 30 days from the original purchase date. If we receive your request after 30 days, we will issue you a web store credit for the full sub-total amount.
Returns & Exchanges.
All returns require an RMA number before being sent back. An RMA can be obtained by emailing support-au@studioproper.com.
Please ensure you include the following details when requesting an RMA:

- Reason for return
- Original order number